Where Are the “1,600 Clients?” An Inside Look at Kindness Between Friends’ Claims

Kindness Between Friends (KBF) claims to have helped “1,600 clients in need this year alone”—a figure that paints them as a cornerstone of community service. But when we look closer, a different story unfolds. If KBF is truly impacting so many lives, where are these voices of gratitude? Why do the vast majority of reviews come from the inner circle—volunteers, family members, and other personal connections?

While we’re not arguing that Kindness Between Friends has never done charitable work in the area, the question remains:

does this justify the allegedly malicious practices they carry out under the guise of charity?

Despite being a tax-exempt organization, reports suggest they have exploited vulnerable individuals, leveraging promises of donations that were never fulfilled and allegedly extorting those unable to defend themselves.

The reviews they’ve received on public platforms read like a well-orchestrated campaign, featuring five-star testimonials from individuals with deep ties to the organization:

• Family Connections: We see reviews from family members of co-founders and board members. For example, Steve Guerra and Kara Guerra, who appear to be relatives of KBF’s co-founder, Beth Guerra, both sing KBF’s praises. But are they actual clients, or are they simply bolstering the image of a family member’s organization?
• Volunteer-Driven Praise: Many reviews come from individuals who openly identify as volunteers. For example, Vicki Lilley and Shereya Hasson, who each give glowing accounts of KBF’s work. Volunteers are essential, but they’re not clients. Their experiences don’t reflect what a family in need might go through when seeking KBF’s help.
• Multiple Pages, Same Organization: Some five-star reviews come from KBF’s own affiliated pages, such as KBF Angel Holiday Tree and Between Friends Outreach. These are not independent voices; they’re the organization essentially rating itself. What does it say about KBF’s commitment to transparency and honesty if it’s using its own pages to pad the numbers?
• One Actual Client—With a Different Story (Link): Among the reviews, there is a single, solitary voice that appears to represent a genuine client. This individual, posting under the name “s les,” leaves a scathing one-star review. Instead of praise, they express frustration and dissatisfaction, claiming the program was “initially fake” and filled with empty promises. This negative feedback starkly contrasts the overwhelmingly positive reviews from insiders, highlighting a disturbing gap between KBF’s public image and a real client’s experience.

If Kindness Between Friends has truly impacted 1,600 clients, why aren’t we seeing even a fraction of these clients sharing their stories? A handful of genuine client testimonials could do wonders to validate their claims. Instead, we see a web of insiders, family members, and volunteers filling the review section, creating an illusion of overwhelming support and success.

The lack of transparency raises questions: Is KBF more focused on cultivating an image than actually delivering on its mission? Are these “1,600 clients” figures based on genuine assistance, or are they inflated numbers crafted to attract donations and support?

Until KBF can substantiate their claims with transparent, verifiable feedback from real clients, their numbers will continue to sound more like marketing than truth.